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Moving Support to a New Home
02-04-2013, 06:01 PM
Post: #1
Question Moving Support to a New Home
We here at Equiso are listening to feedback and making changes to take better care of our customers. One of the greatest areas that needed improvement was in our customer support and how we handled shipping, returns and questions.

Prior to today we were dealing with too many channels that one could contact us through and it created issues in not everyone getting addressed in a timely manner. But now that is changing as we are moving all our relations through Zendesk. This will allow us to streamline support, create trouble tickets and begin to build a knowledge base that will, in the end, let us better give you the service you expect.

Equiso support can now be found at support.equiso.com
-Team Equiso
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02-04-2013, 08:48 PM
Post: #2
RE: Moving Support to a New Home
Hahaha...

cutare, proud to be a member of Equiso Forum - Discussion Forums for the Equiso Smart TV since Feb 2013.
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02-04-2013, 09:39 PM (This post was last modified: 02-04-2013 09:40 PM by EquisoDumbTV.)
Post: #3
RE: Moving Support to a New Home
(02-04-2013 06:01 PM)Team Equiso Wrote:  We here at Equiso are listening to feedback and making changes to take better care of our customers. One of the greatest areas that needed improvement was in our customer support and how we handled shipping, returns and questions.

Prior to today we were dealing with too many channels that one could contact us through and it created issues in not everyone getting addressed in a timely manner. But now that is changing as we are moving all our relations through Zendesk. This will allow us to streamline support, create trouble tickets and begin to build a knowledge base that will, in the end, let us better give you the service you expect.

Equiso support can now be found at support.equiso.com
-Team Equiso
Umm haven't you had this on the site since the beginning? The Feedback button on the left has always been there.

(02-04-2013 09:39 PM)EquisoDumbTV Wrote:  
(02-04-2013 06:01 PM)Team Equiso Wrote:  We here at Equiso are listening to feedback and making changes to take better care of our customers. One of the greatest areas that needed improvement was in our customer support and how we handled shipping, returns and questions.

Prior to today we were dealing with too many channels that one could contact us through and it created issues in not everyone getting addressed in a timely manner. But now that is changing as we are moving all our relations through Zendesk. This will allow us to streamline support, create trouble tickets and begin to build a knowledge base that will, in the end, let us better give you the service you expect.

Equiso support can now be found at support.equiso.com
-Team Equiso
Umm haven't you had this on the site since the beginning? The Feedback button on the left has always been there.
Update * you should link your 'Feedback' bar on your website to your Zendesk. I just clicked it and an error page comes up.

EquisoDumbTV, Ben Davies // Duxbury, MA // frustrated Equiso user.
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02-04-2013, 10:34 PM (This post was last modified: 02-04-2013 10:34 PM by hamdimo.)
Post: #4
RE: Moving Support to a New Home
Quote: One of the greatest areas that needed improvement was in our customer support
F**king LOL!! hey adam, either you have customer support or you don't! you can't improve it. and YOU DON'T have it! you know why? you never planned on having a customer support.
Now when it's getting tight around your neck you wanna makes things up. NO!
and if you think a "new cursor" is an update for an android rom, think again.
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04-04-2013, 01:41 AM
Post: #5
RE: Moving Support to a New Home
(02-04-2013 10:34 PM)hamdimo Wrote:  
Quote: One of the greatest areas that needed improvement was in our customer support
F**king LOL!! hey adam, either you have customer support or you don't! you can't improve it. and YOU DON'T have it! you know why? you never planned on having a customer support.
Now when it's getting tight around your neck you wanna makes things up. NO!
and if you think a "new cursor" is an update for an android rom, think again.
I wonder if Adam's ass i jealous of the shit that comes out of his mouth. The guy should go into politics, he's certainly crooked enough.

EquisoDumbTV, Ben Davies // Duxbury, MA // frustrated Equiso user.
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04-04-2013, 02:52 AM
Post: #6
RE: Moving Support to a New Home
From my understanding they just switched to a support desk program, the same people are still going to be doing the support, the same people who ignore your posts and make stupid excuses for why these things dont work.

How is this an improvement?

Us3r, proud to be a member of Equiso Forum - Discussion Forums for the Equiso Smart TV since Nov 2012.
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04-04-2013, 03:05 AM
Post: #7
RE: Moving Support to a New Home
(04-04-2013 02:52 AM)Us3r Wrote:  From my understanding they just switched to a support desk program, the same people are still going to be doing the support, the same people who ignore your posts and make stupid excuses for why these things dont work.

How is this an improvement?
Cause now they have their own forum and they can CENSOR you as they wish. Tongue

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04-04-2013, 03:19 AM
Post: #8
RE: Moving Support to a New Home
(04-04-2013 03:05 AM)blkcamarozr28 Wrote:  
(04-04-2013 02:52 AM)Us3r Wrote:  From my understanding they just switched to a support desk program, the same people are still going to be doing the support, the same people who ignore your posts and make stupid excuses for why these things dont work.

How is this an improvement?
Cause now they have their own forum and they can CENSOR you as they wish. Tongue
Ahh you're right, thats much better now lol

Us3r, proud to be a member of Equiso Forum - Discussion Forums for the Equiso Smart TV since Nov 2012.
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05-04-2013, 12:11 AM
Post: #9
RE: Moving Support to a New Home
well get yer asses in gear and resolve some of the issues posted on that forum. THEN, we will see if you mean it or if ths is just another cheap move to make believe you actually ARE even competent enough to improve user experience. which I doubt.

schutzmann, proud to be a member of Equiso Forum - Discussion Forums for the Equiso Smart TV since Oct 2012.
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12-04-2013, 07:10 PM
Post: #10
RE: Moving Support to a New Home
Has ANYBODY gotten any support from Equiso's new Zendesk support site? Is Equiso serious about supporting its customers?

Jeff Schallenberg
Mont Saint Hilaire, Québec
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